Thank you for allowing us to serve your home décor needs.
All products sold by Better Trends are warranted against manufacturing defects to the original buyer under normal residential use for a period of 30 days starting from the date of invoice. Any product identified by Better Trends to be defective in workmanship or material will either be repaired or replaced, or provided a credit refund.
You can file a warranty claim on a defective product by contacting the authorized retailer/dealer from which the original product was purchased. If case you find a manufacturing defect, it must be reported on an immediate basis. All claims must include the original invoice with the date of purchase, order#, name, and contact information of the original purchaser, along with a photo of the defect and the manufacturer label. Please note this one-year limited warranty contains specific exclusions and limitations.
Warranty is subject to normal use under normal conditions. The warranty is applicable only when the defect develops under normal conditions of use. The warranty will not cover damages or deterioration caused during assembly, cleaning or improper use of the product after the receipt. It does not cover products used in commercial, rental industrial, or any other form of non-residential use. The warranty excludes normal wear and tear, damage due to exposure to environment/weather conditions, damage during transportation, dissatisfaction or buyer’s remorse. During the warranty period, our authorized service personnel will inspect the product in accordance with the set standards and ensure that the item has not been repaired, modified or interfered with by an authorized person, or damaged through misuse. The repair/replacement of defective goods will remain entirely at our service personnel’s discretion.
In order to process the warranty claim successfully, it is the responsibility of the dealer to contact us on behalf of the original seller, obtain return authorization, and comply with specific procedures. The dealer must also retain the original invoices of the warrantied products for one year from the time of purchase. This limited term 30-day warranty on products is intended for the protection of the original buyer and is non-transferable under any circumstances. Please contact us at +1 (732) 210-4127 or email us at firstname.lastname@example.org for any further assistance on warranty claims.